Rubbish Collection Kensington Privacy Policy

This Privacy Policy explains how Rubbish Collection Kensington collects, uses, stores and protects personal data relating to our rubbish and waste collection services. It applies to all Rubbish Collection Kensington customers and prospective customers within our Kensington service area, including residential and commercial clients who contact us, request a quote, make a booking, or otherwise use our services.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation GDPR, the Data Protection Act 2018, and other applicable data protection laws. This Privacy Policy provides clear information about our data practices and your rights.

Who We Are

Rubbish Collection Kensington is a rubbish and waste collection service operating in the Kensington area. For the purposes of data protection law, we act as the data controller when we process your personal data in connection with providing our services, managing our customer relationships, or operating our website and communication channels.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:

Identity and contact details such as your name, title, address, telephone number, email address and, where relevant, the contact details of a person at your property or business who is responsible for access or coordination.

Service and booking information such as details of the property where collections take place, access instructions, dates and times of collections, the type and amount of waste, and any special requirements you tell us about.

Payment and billing information such as billing address, payment method details processed via our payment provider, records of payments made, and any related correspondence about invoices or charges.

Communication records such as emails, messages, telephone call notes, and any enquiries, complaints, feedback or reviews you send us about our services.

Technical and usage information such as limited technical data when you visit our website, including your approximate location, device and browser information, pages visited, and how you interact with our online forms or booking tools.

Operational and safety information such as notes relevant to worker safety or access, for example the presence of gates, alarms, or restricted areas you tell us about. This information is used solely to deliver services safely and efficiently.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email or through our website, request a quote, make a booking, sign up for updates, or provide feedback. We may also receive personal data from third parties where this is necessary to provide services to you, for example from letting agents, landlords or property managers who arrange rubbish collection on your behalf in the Kensington area.

Purposes and Lawful Bases for Processing

We only process your personal data where we have a lawful basis under GDPR. The main purposes and lawful bases are:

To provide and manage our services. We use your personal data to schedule and deliver rubbish collection services, manage bookings, arrange access to properties, and handle your requests. The lawful basis for this is performance of a contract or steps taken at your request before entering into a contract.

To manage billing and payments. We process your data to issue quotes, invoices and receipts, process payments, keep financial records and handle queries about charges. The lawful basis is performance of a contract and compliance with legal obligations relating to accounting and tax.

To communicate with you. We use your contact details to respond to enquiries, send booking confirmations, provide service updates for example changes to collection times, and deal with complaints or feedback. The lawful basis is performance of a contract and our legitimate interests in providing good customer service.

To improve and manage our operations. We may use aggregated and minimal personal data to monitor service quality, train staff, analyse common issues and improve our routes and scheduling within Kensington. The lawful basis is our legitimate interests in operating and developing our business efficiently.

Marketing communications. We may occasionally send you information about closely related services or offers relevant to rubbish collection in Kensington. Where required, we will obtain your consent before sending such communications, and you can withdraw your consent or opt out at any time. When consent is not required, we rely on our legitimate interests, balanced against your rights.

Legal and regulatory purposes. We may process and retain certain personal data to comply with legal or regulatory requirements, to establish, exercise or defend legal claims, and to cooperate with relevant authorities when lawfully required. The lawful basis is compliance with legal obligations and our legitimate interests in protecting our rights.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, handle enquiries, comply with legal requirements, and resolve disputes.

In most cases, we retain customer and booking records for a period that allows us to respond to repeat service requests and queries about past services. Financial and invoicing information is kept for the period required by law for accounting and tax purposes. Communication records may be retained for a reasonable period to manage our relationship with you and to improve our services. When data is no longer required, we securely delete or anonymise it.

Data Processors and Sharing Your Information

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These may include:

Payment processing providers who handle card or other electronic payments securely.

IT and hosting providers who support our website, booking tools, customer records and email systems.

Communication providers who assist with sending service messages or notifications.

Professional advisers such as accountants or legal advisers, where needed for our business operations and to meet legal obligations.

These processors are only permitted to use your personal data following our instructions and for the purposes described in this Privacy Policy. We require them to implement appropriate technical and organisational measures to protect your data and to comply with applicable data protection laws.

We may also share personal data where required by law, with regulators, law enforcement or other authorities, or in connection with legal proceedings. We do not sell your personal data to third parties.

International Transfers

If we use service providers located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using countries with an adequacy decision or standard contractual clauses approved by relevant authorities.

Your Data Protection Rights

If you are a customer or user of Rubbish Collection Kensington services in our area, you have a number of rights under GDPR in relation to your personal data. These include:

The right of access. You can request confirmation of whether we process your personal data and ask for a copy of that data, together with information about how we use it.

The right to rectification. You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent and no other lawful basis applies.

The right to restriction. You can ask us to restrict the processing of your personal data in specific situations, for example while we are verifying its accuracy or handling an objection.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have the absolute right to object to direct marketing at any time.

The right to data portability. In certain circumstances, you can request that we provide you or a third party with a copy of your personal data in a structured, commonly used and machine readable format.

The right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us using the details provided to you in your service communications. We may need to verify your identity before responding to your request, and we will respond within the time limits set by law.

Security of Your Data

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include limiting access to your data to those who need it for their job, using secure systems and implementing procedures to keep information up to date and accurate. While no system can be completely secure, we work to reduce risks and review our security practices regularly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data processing activities or legal requirements. Any updates will apply to all Rubbish Collection Kensington customers and users in our Kensington service area from the date of publication. We encourage you to review this Policy periodically so that you remain informed about how we handle your personal data.