Accessibility Commitment for Rubbish Collection Kensington

Rubbish Collection Kensington is committed to providing an accessible and inclusive experience for all residents and visitors who use our rubbish collection and related waste services in the Kensington area. We want everyone to be able to find information, request services, and contact our team without barriers, regardless of technology, location, or individual abilities.

Our Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines WCAG 2.1 at level AA. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. Following WCAG 2.1 AA also helps make our website more user friendly for everyone in Kensington.

Our goal is to ensure that key information about rubbish collection in Kensington, including service descriptions, operating times, contact details, and policies, is available in formats that are perceivable, operable, understandable, and robust in line with WCAG 2.1 AA principles.

Screen Reader Support

Our website is designed to work with common screen readers so that users who are blind or have low vision can access our rubbish collection information and request services. We work to provide clear page structures, headings, and descriptive text so that screen reader users can navigate easily.

Where possible, images and icons are given alternative text so that users of assistive technology can understand their purpose. We also aim to keep language simple and direct, which benefits people who rely on text-to-speech tools when accessing rubbish collection details in Kensington.

Keyboard Navigation

The Rubbish Collection Kensington website is intended to be fully usable with only a keyboard. Users who cannot, or prefer not to, use a mouse should be able to move through menus, forms, and content using the tab, arrow, and enter keys. Interactive elements are designed to show a visible focus state so users can easily see which item is currently selected.

We continuously review our forms and interactive components to reduce keyboard traps, ensure logical tab order, and support an efficient experience for people arranging rubbish collection or bulky waste services using only a keyboard.

Ongoing Improvements

Accessibility is an ongoing effort. As we update or expand our rubbish collection services in Kensington, we review new content and features for potential accessibility issues and aim to fix them as quickly as possible. We regularly test the site against WCAG 2.1 AA criteria and consider user feedback as an essential part of our improvement process.

Some older content may not yet meet the same standard as our newer pages, but we are working to bring all information about rubbish collection in Kensington up to the same level of accessibility over time.

Alternative Formats and Assistance

If you find any part of our website difficult to use, or if you need information about rubbish collection services in an alternative format such as large print or a simpler written explanation, we will do our best to provide it. We are committed to making sure that accessibility needs do not prevent anyone from arranging rubbish collection or understanding our service options in Kensington.

Contact For Accessibility Requests

We welcome feedback on the accessibility of our website and rubbish collection information. If you experience any barriers, discover content that is not fully accessible, or need assistance using the site, please contact our accessibility team using the following details.

Email: [email protected]

Telephone: 020 0000 0000

Postal address: Accessibility Team, Rubbish Collection Kensington, Kensington, London

When you contact us about an accessibility issue, please include as much detail as possible, such as the page you were using, what you were trying to do, and the type of device or assistive technology you were using. We will review your request, work to resolve any issues, and respond to you as soon as we can.